* Cancellations within 24 hours are subject to a 50% appointment fee.

* No-Shows are subject to 100% of the appointment fee.

As you book an appointment, that time is set aside for you, and missed appointment prevent us from accommodating other clients. Please understand that massage therapists only get paid when they deliver service. 

If an emergency situation arises, please let us know so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control and your therapist may make an exception to the above policies on those rare occasions.